FAQS

FAQs Frequently Asked Quesitons

I have already purchase, how can I book?

The purchase of the voucher does not imply placing a booking. You must book in advance via our website at www.wecamp.net and select the flexible rate..

May I purchase a voucher as a gift to another person?

Of course, the person who purchases the voucher does not need to be the beneficiary of the service.

I have yet to receive the confirmation voucher, what can I do?

Don't worry and send us an mail to shop@wecamp.net and we will solve your problem.

Does the product I have purchased have an expiry date?

Yes, all our products offer validity for 12 months from the date purchased. You hav e tons of time to come and make good use of them.

How can I find the voucher's number?

This number appears in the upper part of the same. Provide the voucher number upon arrival at the camp site for this to be validated.

I wish to return my purchase
All of the products in our store are non - refundable. Nonetheless. we allow for free date changes to be made provided the camp site has availability.

Must the entire value of the voucher be exchanged in a single booking?

Yes, the total value of the voucher must be used in a booking, We offer vouchers for amounts that suit more economical rates. The vouchers may only be exchanged for the booking of accommodation. Other services such as the restaurant, activities, experiences and purchase of merchandising etc, are excluded.

Do you accept more than one voucher for the same booking?

Yes, you can buy as many vouchers as you wish for a single booking.